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Terms & Conditions

Returns and Refunds:

Ensuring that our customers are 100% satisfied is of the utmost importance to The Hobbyman team. If you are in any way dissatisfied with the products you have received, we will happily organise a repair, replacement or a refund for you, so long we have been notified and the products are returned to us within a reasonable time period.

Refunds:

The Hobbyman can process a refund by your preferred method, whether you are within Australia or overseas. We can credit your credit card or provide a gift voucher which can be redeemed on any future purchase and is valid for 12 months.

  • The amount refunded will depend on the reason for the return and the condition in which it is received.
  • A damaged product or the wrong product, will be happily refunded for both the product and delivery costs.

 

Lay-By Policy:

To lay-by one or more items, we require a deposit of 50% of the total amount. To lay-by your order, please call us during business hours or visit our superstore at Fountain Gate. Our lay-by policy term is 3 months. If you require more time to complete your lay-by purchase, please let us know and we will do our best to assist you.
 

Delivery Policy:

Freight Pricing:

Our Pricing for deliveries, works according to the delivery zone in which the orders are delivered to and the Freight Weight of Goods. Simply use our delivery estimator in the Payment screen of the shopping cart to get an up-to-date estimation on delivery costs specifically for your order. The Hobbyman does deliver to Australian Islands off the Mainland but all on-forwarding costs incurred for shipment of goods to Islands Off the Australian Coastline will be at the customer's discretion. If you have any queries about this please call (03) 9705 6880 Monday to Saturday 10:00am to 6:00pm.

Free Delivery:

Delivery is free for orders of $250.00 or more (excluding items classified as Big and Bulky) to metropolitan areas in Brisbane, Melbourne, Perth, Hobart & Sydney. If you are in those delivery areas and your order is less than $250.00, you will be charged a delivery fee appropriate to the State or Territory, and size of goods. For deliveries to areas outside the main metropolitan centres you may be charged (at our discretion) for an order of any value.

Same Day Delivery:

The Hobbyman does not run a same day delivery service.

Deliveries:

The processing of orders and all deliveries are made Monday to Friday excluding public holidays. We currently do not have a weekend delivery service. Metropolitan area's are in most cases (for smaller deliveries) next day if the order is placed before 3pm, where as larger items to Metropolitan area's may take up to 2 days if placed before 12pm, with Perth Metropolitan area taking in some cases up to 3 days. Items heading outside the Metropolitan Area's may take an additional 2 to 3 days. During the "wet season" deliveries into Northern Territory and Northern Queensland may be affected by adverse weather conditions. In this event, deliveries may take longer than our usual timeframes.

Large and Bulky Items:

Orders weighing over 100kg of Freight Weight eg. (1 cubic metre = 250kg) may be subject to an additional delivery fee, as they are outside our standard delivery criteria. A Hobbyman representative from the Customer Service Centre will contact you and confirm the additional delivery fee. If you have any queries about this please call (03) 9705 6880 Monday to Saturday 10:00am to 6:00pm

Deliveries to Post Office Boxes:

A physical street address is required for delivery in most cases. Post Office Boxes cannot be used as a delivery address for large or bulky items. This is because Freight Companies other than Australia Post will not deliver any goods to Post Boxes.

Delivery Signatures:

Large and Bulky Items, in some cases, are not left at an address unless signed for, please state in Delivery Notes that you may not be home at time of delivery so we can mark items as not requiring a Signature. Items not signed for are not insured, so if possible send to an address where a signature is guaranteed, eg Place of Work.

International Shipping:

At this stage we only ship to areas within Australia, and New Zealand only. The prices quoted on our shipping orders are those supplied by Australia Post only at the current time (January 2015) which are updated regularly. If you are shipping via standard AIR MAIL, please allow up to 21 standard business days for delivery of your order.

 

Liability:

Responsibility:

We'll go all out to help you choose the right combination of products for your hobbying needs. And we'll bend over backwards to make sure you're satisfied. But there's a limit to everything. And here's ours:

We cannot accept responsibility for injury and/or crash damage or loss of kits, engines and accessories, parts and materials that occurs during the use of any radio-controlled model. The user shall determine the suitability of the product for his or her intended use and shall assume all risk and liability in connection therewith.

If you substitute or replace normal kit hardware and/or radio components with after-market accessories, The Hobbyman cannot be held responsible for problems or equipment failure caused by incompatibility or modifications. This includes all other products sold by The Hobbyman.

General Errors:

The Hobbyman makes every effort to ensure the accuracy of the information published on our Web site. However, the documents and graphics published on this site may contain technical inaccuracies or typographical errors. The Hobbyman makes no representations about the suitability of the information and graphics presented on this site. All such documents and graphics are provided "as is" without warranty of any kind.

Pricing Errors:

If an error is made and a product is listed at an incorrect price, The Hobbyman shall maintain the right to refuse or cancel any orders placed at the incorrect price. If the order has been confirmed and charged to you, The Hobbyman shall immediately issue a credit in the amount of the incorrect price.
 


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